Warranty Policy

This warranty applies exclusively to LED display systems and signage products ("Products") purchased directly from Signage Studio Inc. ("Signage Studio") during the active warranty term. Products acquired through unauthorized channels or third-party resellers are not eligible under this warranty agreement.

The warranty term is defined in your specific purchase agreement or sales contract. Coverage commences from the date of product delivery and installation completion. Ensure you keep your warranty documentation and contract details accessible for reference throughout the warranty period.

Products must be installed and operated in strict accordance with the installation guidelines and operational instructions provided in the product documentation. Signage Studio Inc provides warranty coverage for manufacturing defects, material faults, and quality issues that occur during normal, proper use of the Products.

Signage Studio Inc is not responsible for defects, malfunctions, or damage resulting from the following circumstances:

5.1 Consumable Components

Unless explicitly stated in writing, consumable items are excluded from warranty coverage, including but not limited to: connectors, network cables, fiber optic cables, power cords, signal cables, aviation plugs, and all wiring accessories.

5.2 Improper Use or Handling

• Incorrect installation, operation, or maintenance procedures
• Improper handling or transportation damage
• Unauthorized modifications or repairs
• Failure to follow product manual instructions

5.3 Unauthorized Repairs

Any disassembly, modification, or repair attempted without prior written authorization from Signage Studio Inc voids all warranty coverage.

5.4 Physical and Accidental Damage

• Intentional damage or product misuse
• Physical impact damage
• Accidental damage from external sources
• PCB defects or component damage from mishandling

5.5 Force Majeure Events

Damage caused by uncontrollable events including natural disasters (earthquakes, floods, lightning strikes, fires), extreme weather conditions, acts of war, or terrorism.

5.6 Environmental Non-Compliance

Products must be stored in dry, well-ventilated environments. Warranty is void for damage from:

• Extreme temperature or humidity exposure
• Salt spray or corrosive atmosphere exposure
• Storage in sealed or confined spaces
• Environmental conditions outside product specifications

5.7 Electrical Non-Compliance

• Operation outside specified voltage ranges
• Power surges or electrical spikes
• Improper electrical supply conditions
• Incompatible power infrastructure

5.8 Installation Non-Compliance

Defects arising from failure to adhere to installation specifications, technical guidelines, or safety precautions during setup.

5.9 Normal Wear and Degradation

• Natural brightness and color degradation over time
• Standard performance decline within normal parameters
• Normal wear from regular use
• Lack of required maintenance

5.10 Documentation and Identification Issues

• Missing or invalid warranty documentation
• Removed, damaged, or altered serial numbers
• Damaged product housing or external components

5.11 Post-Warranty Period

Any service requests submitted after the warranty expiration date are subject to standard repair fees.

5.12 Third-Party Equipment

Malfunctions caused by incompatible playback devices, control systems, or equipment not supplied by Signage Studio Inc. Repairs necessitated by third-party equipment issues will incur standard service charges.

6.1 Remote Support Request

Submit service requests through our website, email, or phone support with your warranty certificate or contract number. Include detailed service requirements and contact information.

6.2 Factory Repair Request

Initiate factory repair through our service channels with the following:

• Warranty documentation and contract details
• Detailed packing list of items being returned
• Return shipping address information
• Brief fault description (attach to returned items)
• Complete return address for repaired products (company name, street address, recipient name, contact phone)

6.3 On-Site Service Request

Submit requests via our service channels including:

• Warranty certificate or contract reference
• Detailed service requirements
• Installation site address
• Primary contact information
• Visa or travel documentation requirements (if applicable)

This warranty policy represents the standard terms for all Signage Studio Inc products. No third-party representatives, distributors, agents, or resellers are authorized to modify, extend, or create warranty terms different from this policy.

Unless explicitly confirmed by Signage Studio Inc through written contract or official documentation, any conflicting warranty terms or representations are considered null and void.

For warranty claims, technical support, or service inquiries, please contact:

Our dedicated support team is available around the clock to assist with warranty inquiries, technical issues, and service coordination. Please have your warranty documentation and product serial numbers ready when contacting support.